DELIVERY POLICY

VersaLuxe (Pty) Ltd | Effective 1 September 2026

This Delivery Policy explains how VersaLuxe (Pty) Ltd handles the delivery of eligible online, retail and business orders.

1. Delivery Provider

VersaLuxe uses Bob Go and/or courier services supported through the Bob Go platform for eligible online deliveries. For large corporate, wholesale, reseller or bulk orders, VersaLuxe may arrange alternative delivery or transport where appropriate.

2. Delivery Areas

Delivery availability depends on the destination, parcel specifications and courier coverage. If standard courier delivery is not suitable for an order or destination, VersaLuxe will communicate available alternatives before dispatch where reasonably possible.

3. Delivery Charges

Delivery charges may be calculated according to the delivery address, parcel size, weight, quantity and selected courier service. Any applicable delivery charge will be displayed, quoted or communicated before the order is finalised where required.

4. Processing and Dispatch

Orders are processed after payment has been successfully confirmed, unless separate credit or commercial terms have been agreed in writing. Processing and dispatch times may vary according to stock availability, order size, customised requirements and destination.

5. Estimated Delivery Times

Any delivery date or time provided is an estimate and is not guaranteed unless expressly agreed in writing. Courier delays, severe weather, road disruptions, public holidays or other circumstances outside VersaLuxe's reasonable control may affect delivery.

6. Customer Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and recipient details. VersaLuxe is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.

7. Receiving an Order

The customer should ensure that an authorised person is available to receive the order. Where a courier is unable to complete delivery, re-delivery or related charges may apply according to the courier's procedures.

8. Tracking

Where tracking is available, customers may receive tracking information after dispatch. Tracking information is supplied to assist customers in monitoring the delivery and may be provided directly by VersaLuxe, Bob Go or the relevant courier.

9. Damaged, Missing or Incorrect Deliveries

Customers are encouraged to inspect deliveries as soon as reasonably possible. If goods arrive visibly damaged, incomplete or incorrect, please contact VersaLuxe promptly at admin@versaluxe.co.za and provide the order number and clear photographs where appropriate. Eligible damaged, defective or incorrectly supplied goods will be handled in accordance with the Refund & Returns Policy and applicable law.

10. Risk and Unattended Delivery

Customers should not request goods to be left unattended unless they accept the risks associated with such an instruction. Where an authorised recipient accepts the parcel, the customer should report any discovered issue as soon as reasonably possible.

11. Bulk and Corporate Deliveries

Large or specialised orders may require separate delivery arrangements. Delivery terms, costs and estimated timelines for such orders may be set out in the applicable quotation, invoice, purchase order or written agreement.

12. Contact Us

For delivery enquiries, please contact VersaLuxe (Pty) Ltd at admin@versaluxe.co.za or +27 79 261 9079.